Cancellation & Refund Policy
Please read this policy carefully before making a reservation. Our cancellation and refund terms are kept fair, clear, and consistent across every booking channel.
Standard Check-in & Check-out
Check-in Time
2:00 PM
Check-out Time
11:00 AM
Early check-in or late check-out extensions are strictly subject to availability and prior confirmation with the management.
OTA Bookings
Booking.com, Airbnb & other external travel agencies
- Guests booking via external Online Travel Agencies (OTAs) can cancel free of charge up to 24 hours prior to the standard check-in time.
Direct Website Bookings — Standard Guests
Rs. 500 refundable deposit, collected via Razorpay
- To confirm a booking through our website, a nominal deposit of Rs. 500 is collected upfront via Razorpay.
- To receive a full refund of this deposit, cancellations must be made at least 24 hours prior to the reservation by directly contacting our front desk / reception.
- Cancellations made less than 24 hours in advance will result in the deposit being forfeited / charged.
Direct Website Bookings — Verified Returning Guests
Rs. 0 / No-Deposit booking privilege
- Returning guests, systematically verified by our internal PMS, enjoy a Rs. 0 / No-Deposit booking privilege on the website.
- They must still cancel at least 24 hours prior via our call centre / reception. Failure to do so will result in a Rs. 500 no-show charge automatically levied onto their next visit.
How to Cancel & Receive a Refund
Requesting a cancellation: All direct website cancellations must be made by contacting our front desk / reception directly — by phone at +91 8606655043 or email at support@greenbayretreats.com. Self-service online profile cancellations are not supported.
Refund processing: Approved deposit refunds are processed back to the original Razorpay payment method within 5 to 7 business days, depending on your bank or card provider.
Extenuating circumstances: For cancellations due to severe medical emergencies, travel bans, or natural disasters, please contact us with supporting documentation. Exception requests are reviewed on a case-by-case basis.