Privacy Policy
Green Bay Retreats is committed to protecting your personal information. This policy explains what we collect, how we use it, and the rights you have over your data.
How We Handle Your Information
1 Information We Collect
We collect the details you provide when making a reservation — name, contact number, email address, and government-approved photo ID required for check-in compliance under local law. We also record booking dates and stay preferences.
2 How We Use Your Data
Your information is used solely to process reservations, verify identity at check-in, send booking confirmations and support communications, and meet legal and tax obligations. We do not sell guest data to third parties.
3 Payment Information
Card and payment details are processed by our PCI-DSS compliant payment gateway partner. Green Bay Retreats does not store full card numbers or CVV data on its own servers.
4 Data Retention
Guest records are retained only as long as required for legal, accounting, and regulatory compliance, after which they are securely deleted.
5 Your Rights
You may request access to, correction of, or deletion of your personal data at any time by contacting our support desk. We respond to verified requests within a reasonable period.
6 Contact for Privacy Requests
For any privacy-related queries or data requests, reach our support team at support@greenbayretreats.com or via the Contact Us page.